Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Vromo Help Center
  1. Vromo Help Center
  2. Vromo Support

Vromo Support

Welcome! You can raise a request for Vromo Support using the options provided.

Learn more about

  • General
    All general information regarding Vromo, FAQs and Legal notices.
  • Dispatch Screen
    Everything you need to know about the Vromo Dispatch Screen.
  • Auto Dispatch & Job Templates
    All things Auto Dispatch and Job Templates explained.
  • Teams Page
    Teams, users, drivers all explained.
  • Campaigns
    Everything you need to know about personalising your own branded tracking links.
  • Reporting
    How to find all the data you need from your Vromo account.
  • Sites Page
    Learn all about your location set ups.
  • Overflow and Integrations
    What is Overflow? Everything explained.
  • Planning Page
    Learn how to map out future deliveries with Manual Dispatch.
Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"5562bc1a07fd29b657534fb5b214c00da5ce6cf3_lout","branding":{"id":"3","key":"tfc","name":"Vromo Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8895397c-33bb-4858-ab5b-d7624d44c1de/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODU0OTc1ZC02ZDlhLTQ4NTgtYjdjMC1iMjI1MGQ1M2UzZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg4OTUzOTdjLTMzYmItNDg1OC1hYjViLWQ3NjI0ZDQ0YzFkZSI6WyJyZWFkIl19LCJleHAiOjE3NzY1OTkzODUsIm5iZiI6MTc3NjU5ODc4NX0.y2HCoSVynfClUtBZW1rOCCu-TVzRPba4DJ5K1_zauy4&client=6854975d-6d9a-4858-b7c0-b2250d53e3e1&mode=fit","logoId":"8895397c-33bb-4858-ab5b-d7624d44c1de","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Vromo Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Vromo Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ffb02e","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODU0OTc1ZC02ZDlhLTQ4NTgtYjdjMC1iMjI1MGQ1M2UzZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzY1OTkzODUsIm5iZiI6MTc3NjU5ODc4NX0.B8RduLIXeMzgmg7ou7uD40ZUAKdlRtOXABK4uQS30TI&client=6854975d-6d9a-4858-b7c0-b2250d53e3e1&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#ffb02e","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"tfc","projectId":10066,"serviceDeskId":3,"name":"Vromo Support","description":"<p>Welcome! You can raise a request for Vromo Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"34","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://vromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"33","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://vromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[11],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://vromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[33,34]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ab0ff6ed-2147-323b-b415-e4836ad1683d","appLinkName":"","appLinkUrl":"","spaceKey":"TFC","spaceName":"Vromo Help Centre","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":3,"kbLinkDomainURLs":["https://vromo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODU0OTc1ZC02ZDlhLTQ4NTgtYjdjMC1iMjI1MGQ1M2UzZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTYyNDIxNzU0NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2NTk5OTg1LCJuYmYiOjE3NzY1OTg3ODUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.XOF7LQDxvwTKqovIdzMWKgQFWs6TARGjfbLhc0vgaKg","targetCollection":"upload-user-collection-1624217547","endpointUrl":"https://api.media.atlassian.com","clientId":"6854975d-6d9a-4858-b7c0-b2250d53e3e1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"077316dd-1e26-4642-b286-24fd1500ea1d","name":"General","description":"All general information regarding Vromo, FAQs and Legal notices.","categoryUrl":"https://vromo.atlassian.net/servicedesk/customer/portal/3/topic/077316dd-1e26-4642-b286-24fd1500ea1d","lastUpdated":"1771416791198","createdAt":"1765894285807"},{"id":"0f7eaefc-1693-4167-96df-9611917f0ba5","name":"Dispatch Screen","description":"Everything you need to know about the Vromo Dispatch Screen.","categoryUrl":"https://vromo.atlassian.net/servicedesk/customer/portal/3/topic/0f7eaefc-1693-4167-96df-9611917f0ba5","lastUpdated":"1765900694119","createdAt":"1765899851474"},{"id":"1b6c9332-6851-4e5a-b27d-59a5fa5d67a9","name":"Auto Dispatch & Job Templates","description":"All things Auto Dispatch and Job Templates explained.","categoryUrl":"https://vromo.atlassian.net/servicedesk/customer/portal/3/topic/1b6c9332-6851-4e5a-b27d-59a5fa5d67a9","lastUpdated":"1765901529889","createdAt":"1765900957530"},{"id":"2e3ad459-c2b4-43d5-bea7-358b459937b7","name":"Teams Page","description":"Teams, users, drivers all explained.","categoryUrl":"https://vromo.atlassian.net/servicedesk/customer/portal/3/topic/2e3ad459-c2b4-43d5-bea7-358b459937b7","lastUpdated":"1765902454144","createdAt":"1765902085355"},{"id":"cc2c2278-1e3d-4659-af12-4d78c613e36b","name":"Campaigns","description":"Everything you need to know about personalising your own branded tracking links.","categoryUrl":"https://vromo.atlassian.net/servicedesk/customer/portal/3/topic/cc2c2278-1e3d-4659-af12-4d78c613e36b","lastUpdated":"1765903224210","createdAt":"1765902439015"},{"id":"a9603ee4-5fe6-4be5-8da9-802093f6a43f","name":"Reporting","description":"How to find all the data you need from your Vromo account.","categoryUrl":"https://vromo.atlassian.net/servicedesk/customer/portal/3/topic/a9603ee4-5fe6-4be5-8da9-802093f6a43f","lastUpdated":"1765904081830","createdAt":"1765903264831"},{"id":"20247931-40ff-49b0-9740-756322e9ab4b","name":"Sites Page","description":"Learn all about your location set ups.","categoryUrl":"https://vromo.atlassian.net/servicedesk/customer/portal/3/topic/20247931-40ff-49b0-9740-756322e9ab4b","lastUpdated":"1765988889279","createdAt":"1765962208569"},{"id":"8388fc4a-8511-433e-9ff4-ccd106c66ee0","name":"Overflow and Integrations","description":"What is Overflow? Everything explained.","categoryUrl":"https://vromo.atlassian.net/servicedesk/customer/portal/3/topic/8388fc4a-8511-433e-9ff4-ccd106c66ee0","lastUpdated":"1765990170120","createdAt":"1765988916124"},{"id":"1b51e01c-ac5e-4b07-b8fd-7c55a76bdfa3","name":"Planning Page","description":"Learn how to map out future deliveries with Manual Dispatch.","categoryUrl":"https://vromo.atlassian.net/servicedesk/customer/portal/3/topic/1b51e01c-ac5e-4b07-b8fd-7c55a76bdfa3","lastUpdated":"1765989175852","createdAt":"1765988941302"}]}},"sharedPortal":{"name":"Vromo Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://vromo.atlassian.net/wiki","kbLinkDomainURLs":["https://vromo.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=vromo","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5562bc1a07fd29b657534fb5b214c00da5ce6cf3_lout","baseUrl":"https://vromo.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://vromo.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6854975d-6d9a-4858-b7c0-b2250d53e3e1","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"16144aabc0184b26a4e05e92d98bee87","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://vromo.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}